Twenty Twenty Vision
Fastflow celebrated its 20th anniversary in December 2011. Since its formation in 1991 Fastflow has developed from a specialist water main lining contractor employing less than a dozen workers into a customer-focussed, dynamic and innovative utility infrastructure services provider with a workforce exceeding 300.
Commenting on the achievement, Neil Armstrong, Fastflow’s CEO, said: “I’m proud of what we’ve accomplished and, in particular, the significant progress we’ve made since I bought the business in 2005. Our award-winning innovative solutions and leading-edge systems are matched by our vision to deliver outstanding customer service. We have adopted what we call a ‘4A’ approach to developing our workforce; balancing ability, awareness, application and attitude, and providing teams capable of exceptional performance”.
Evidence of the success of this vision includes the high praise our employees have received over recent weeks from customers and clients, such as:
“These three men are tremendous ambassadors for your company; I cannot praise them enough”
“They did a grand job and were very friendly”
“...the two lads are a credit to you... They constantly explain to everyone what they will be doing... I wish I had employees working for me who had their attitude to work”
“Pass on our deep appreciation to the team that affected the repair last night. They worked extremely hard and turned a poor situation around very quickly”
In addition, recent reviews by the British Standards Institution (BSI) and the Water Research Council (WRc) have endorsed Fastflow’s quality assurance and environmental management systems, with positive comments from the assessors including:
“This was a very good result and the quality management system, which is integrated with Health, Safety and Environment, continues to be maintained in an effective way” (BSI)
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Fastflow’s approach has led to formal recognition from clients such as Scottish Water whose ‘GEM’ (Going the Extra Mile) awards in December for Fastflow employees Stephen Murray, Stephen McIntosh and Charlie McSherry (pictured), were for exceptional customer service. This follows another five GEM awards previously awarded to our Scottish teams in 2011. “Our teams often operate in very challenging situations, particularly during the winter months.” said Neil “It’s always good to hear positive feedback like this.” “Since taking control in 2005” he added “I’ve witnessed a transformation in Fastflow’s capabilities and performance. I look forward to Fastflow’s next twenty years’ progress.” |
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